Delete or request your data

Last updated 7 September 2026

You can have your data deleted, get a copy of it, or have it corrected. Fill in the form or email hq@solarstrive.com. Either way a person handles it, replies to confirm the address is yours, and finishes within 30 days — usually much sooner. No account needed.

What would you like us to do?

What happens next

  1. You get a reference on this page. Keep it.
  2. A person emails the address you gave to confirm it is yours. That reply is the only verification we ask for — we never ask you for a password, an ID document, or to sign in anywhere. This site has no passwords at all, so anybody who asks you for one is not us.
  3. We carry out the request in every place your data lives and email you when it is done. The deadline is 30 days from the day we receive the request.

What deletion covers

  • your consultation requests, including the message, the phone number and the network address stored with them
  • your account, your field-work application, and the field-work records tied to it
  • the prospect records you submitted, and the photo fingerprints attached to them
  • the QR and referral codes tied to you, and the scan records against them

What we may keep, and why:

  • records we are legally required to keep, such as accounting entries, for as long as the law requires
  • the email thread of your request itself, so we can show the request was handled
  • the fact that a consultation was forwarded to Powur — we forward your request to them too, and their copy is theirs to hold. Tell us and we will pass your deletion request on, but we cannot delete it for them.

Just want the calls to stop?

You do not have to delete anything to withdraw the consent you gave on the consultation form. Reply STOP to a text, or email hq@solarstrive.com and say you are withdrawing consent — we and the installation partner stop contacting you, and the record stays until you ask for that too. Our privacy policy sets out what that consent covered.

Prefer email?

Write to hq@solarstrive.com from the address you used with us, say what you want done, and the same 30-day clock starts when it arrives. Our privacy policy explains what we hold and why.